By Salvatore Collora, Visit Amazon's Anne Smith Page, search results, Learn about Author Central, Anne Smith, , Ed Leonhardt

Cisco CallManager top Practices bargains most sensible perform suggestions for CallManager and comparable IP telephony elements reminiscent of IP telephones, gateways, and purposes. Written briefly, to-the-point sections, this publication enables you to discover the ideas, methods, and classes discovered to help you plan, set up, configure, again up, restoration, improve, patch, and safe Cisco CallManager, the middle name processing part in a Cisco IP Telephony deployment. you are going to additionally detect the simplest how one can use prone and parameters, listing integration, name aspect files, administration and tracking purposes, and extra.

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The dual phone and then flash cut option is recommended for large campus installations that leave their PBX behind and do not call for integration of CallManager. The sheer number of phones that have to be placed means that a simple flash cut won't work. SIG protocols. 53 54 Create User Information Packets A best practice that is too frequently ignored is providing information to the user. Without a list of instructions, second-day support is made much harder because the Help Desk gets overwhelmed with calls.

S Document the Current Data Infrastructure The importance of up-to-date documentation cannot be overstated. Be sure to have both physical and logical representations of the network to assist in troubleshooting. It's also essential to have copies of the topological diagrams saved in a portable format such as PNG, JPG, or GIF to give technical support personnel easy access to data. Not everyone will have identical network diagramming packages, so having documentation in a usable format speeds up the troubleshooting process.

Be sure your tables include all the features and custom IP phone services your deployment offers. TIP You might prefer to record your interview feedback in an application such as Microsoft Excel, which would provide greater flexibility than handwritten documents. com/1587051397). Check the site regularly for updates to the spreadsheet or the book chapters. xls file that is available for download. Figure 1-3. xls [View full size image] 35 36 For future releases of CallManager, the form you use, whether Table 1-1 or the downloadable file shown in Figure 1-3, should be updated to include new features.

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Cisco callmanager best practices by Salvatore Collora, Visit Amazon's Anne Smith Page, search
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