By Gary Ford
Cisco Unified touch middle firm (UCCE) the entire consultant to coping with UCCE environments: suggestions, tips, most sensible practices, and classes realized Gary Ford Cisco Unified touch heart firm (UCCE) integrates a number of parts and will serve a large spectrum of commercial standards. during this ebook, Gary Ford, an skilled Cisco UCCE advisor brings jointly all of the counsel you want to optimally configure and deal with UCCE in any atmosphere. the writer stocks in-depth insights masking either the firm and hosted types of UCCE. He offers an administrator’s view of ways to accomplish key UCCE initiatives and why they paintings as they do. He completely addresses software configuration, brokers, scripting, IVR, dial plans, UCM, blunders dealing with, reporting, metrics, and lots of different key themes. You’ll locate confirmed, standardized configuration examples that support put off blunders and decrease downtime, step by step walkthroughs of numerous genuine configurations, and thorough assurance of tracking and troubleshooting UCCE platforms. Cisco Unified touch heart firm (UCCE) is an crucial source that will help you install and function UCCE structures reliably and successfully. Gary Ford has spent greater than thirteen years designing, deploying, and keeping Cisco telephony and make contact with heart strategies including a number of of the world’s biggest platforms integration businesses, Cisco ATPs, and consumers. He was once first brought to touch facilities in 1997 whereas operating for British Telecom (BT) as a try engineer tasked with integrating the GeoTel ICR platform into BT’s middle telephony community. After Cisco bought GeoTel, Ford’s position developed to incorporate broader Cisco touch middle and unified communications consulting. He holds a bachelor’s of engineering measure in computers engineering, the prestige of Chartered Engineer, and several other Cisco, Microsoft, and business-related specialist skills. · comprehend the Cisco Unified touch heart product portfolio and platform structure · decide on the appropriate single-site, multi-site, or clustered deployment version on your atmosphere · Take a lifecycle providers method of UCCE deployment and alertness configuration-—including practise, making plans, layout, and implementation · enforce conventional, current-generation, and next-generation name routing · grasp the most recent most sensible practices for name stream scripting · comprehend UCCE’s nodes and allotted approaches and construct a fresh process startup series · layout, enforce, and bring unified CM/IP IVR ideas · manage and successfully deal with UCCE databases · utilize UCCE’s reporting instruments · Create complicated functions with Data-Driven Routing · successfully retain any UCCE deployment, together with older types · Use a best-practice technique for troubleshooting, and grasp helpful, little-known Cisco diagnostic instruments This IP communications e-book is a part of the Cisco Press® Networking expertise sequence. IP communications titles from Cisco Press support networking execs comprehend voice and IP telephony applied sciences, plan and layout converged networks, and enforce community options for elevated productiveness.
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Additional info for Cisco Unified Contact Center Enterprise
Sharing a similar agent desktop to one of the available desktops to UCCE, UCCX provides an agent environment that is almost cross-platform, enabling experienced agents to work on either UCCE or UCCX without a great deal of adjustment. ■ Although UCCX supports both the Cisco Agent Desktop and the IP Phone Agent, it does not come with a development toolkit for CTI OS SDK. Cisco Unified Contact Center Enterprise Cisco UCCE is a highly evolved, best-of-breed, advanced contact center routing platform.
Centralized voice gateways often provide an advantage when deploying trunk-side voice recording, and also help reduce WAN bandwidth requirements by allowing calls to be queued centrally rather than over the WAN. Multisite with Distributed Call Processing The multisite with distributed call processing model is usually deployed for organizations with several large sites, offices in different counties/countries, or offices separated by large distances, as illustrated in Figure 3-3. Distributed call processing refers to that several independent Cisco Unified Communications Manager (Unified CM) clusters are used to provide standalone call handling at the sites.
Supporting multiple software versions can become expensive and unmanageable, so vendors typically support only the most recent major software versions of their products. To give customers adequate notice about new releases and the phasing out of old software versions, the majority of vendors have some form of software product lifecycle.
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