By Sherman, Sallie; Sperry, Joseph; Vucelich, Steve

A game-changing consultant to help you leverage each serious courting on your association for higher good fortune. The authors mix their wisdom and event to teach you the way to get greatest price from almost each relationship--both inner and exterior. you are going to the right way to spot these relationships that aren't producing their complete power--and flip them into drivers of revenue and progress. You'll Read more...

summary: A game-changing advisor to help you leverage each severe courting on your association for higher good fortune. The authors mix their wisdom and adventure to teach you ways to get greatest price from almost each relationship--both inner and exterior. you are going to the right way to spot these relationships that aren't producing their complete power--and flip them into drivers of revenue and progress. you will find new how one can dispose of obstacles to functionality and strengthen the strength of people, groups, teams, and your company as an entire

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Extra info for Five keys of powerful business relationships : how to become more productive, effective, and influential

Sample text

Simply examine the Southwest turnaround team. While Southwest’s competitors usually have 11 people responsible for TEAM 2 TEAM 1 BOUNDARY SPANNER TEAM 3 TEAM 4 Southwest’s boundary spanner facilitating communication within organization. 38 Five Keys to Powerful Business Relationships departures, Southwest’s team has an extra person—a twelfth­— called a boundary spanner,21 whose job is to coordinate the tasks of the entire team. This boundary spanner is ultimately responsible for on-time takeoffs.

At other airlines, boundary-spanner impersonators simply lacked the power to develop and coordinate the relationships among the other 11 people responsible for boarding and on-time takeoff. The other thing that crippled the competitors’ attempts to copy Southwest’s approach was that other carriers could not costjustify the boundary spanner as a full-time job. They loaded extra responsibilities on spanners, undermining their effectiveness and ultimately wiping out the position entirely. For now, it’s enough to say that Southwest’s focus on relational skills has unleashed the Why Care about Powerful Business Relationships?

2 Yet establishing relationships is not simply a matter of courtesy. When asked what connecting with another person allows Jim to do, he replied: 50 Five Keys to Powerful Business Relationships First, I have a very difficult time doing business with people that I don’t feel I have a comfortable relationship with.  . 3 Jim is not talking about manipulation—that’s not what he is interested in. Instead, he is genuinely curious about others. He wants to get to know them on a deeper level, quickly learning their story: who they are, where they come from, what they need and want.

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Five keys of powerful business relationships : how to become by Sherman, Sallie; Sperry, Joseph; Vucelich, Steve
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